Our support team handles questions about the request form, how your information is shared, and anything you read on this site. Because we are not a lender, questions about a specific loan, payment or balance are best sent to the lender named on your agreement.
Reach us any of the ways below. Including the email address you used on the form helps us find your request quickly.
How to reach us
- Email: [email protected]
- Phone: (888) 830-3816
- Mail: 4541 Hickory Avenue, Suite 688, Harrisburg, PA 17101
- Support hours: Monday through Friday, 9 a.m. to 6 p.m. Eastern, excluding federal holidays
We aim to answer emails within one business day. Messages sent on weekends or holidays are answered the next business day. Please don't send your full Social Security number, bank account number or passwords by email; we will never ask for them that way.
What we can help with
Our team can help with anything related to the request service itself:
- Trouble completing or submitting the request form
- Questions about how matching works and why you may or may not have received offers
- Which kinds of partners your request was shared with
- Updating your contact preferences or stopping marketing emails and texts from us
- Requests to access, correct or delete the personal information we hold, as described in our privacy policy
- Reporting an error in one of our guides or calculators
- Reporting someone who is pretending to represent us
What we can't help with
We don't make loans, so we can't see or change anything about a loan you have with a lender. Contact the lender directly for:
- Approval decisions, denials or the reasons behind them
- Your APR, fees, loan amount or repayment schedule
- Funding status or the date money will arrive
- Making, changing or skipping a payment
- Payoff amounts, statements, refunds or collections
The lender's name and contact details appear on your loan agreement and in the emails it sent you. If you can't find them, write to us with the email address you used on the form, and we'll tell you which lender your request went to when we can.
How we handle complaints
If something about the service went wrong, we want to hear about it. Send a description of what happened, the date, and the email address you used on the form.
- Acknowledgment. We confirm we've received your complaint within one business day.
- Review. A team member looks into your request records and, where it involves a partner, contacts that partner.
- Response. We aim to send a written answer within 10 business days, explaining what we found and any action taken.
- Follow-up. If a partner in our network is involved, we share the outcome when we're able to and use complaints to review which partners remain in the network.
If a complaint is about a lender's conduct and you aren't satisfied with the lender's response, you can also contact the Consumer Financial Protection Bureau or the financial regulator in your state. To learn more about how the service and our partners relate to each other, see our advertiser disclosure.
Before you write
Many common questions are answered on our FAQ page and in the step-by-step guide to how the process works. If you're comparing offers right now, our rates and fees guide explains how APR, term and origination fees affect what you'll repay.